Contact information

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CUSTOMER SERVICE CHANNELS, OFFICIAL COMMUNICATION, AND TECHNICAL SUPPORT

For the management of any incident, technical inquiry regarding the status of logistics, or requests related to after-sales service, The Football House makes its official communication channels available to the Customer. It is bindingly established that, to have legal validity within the framework of these terms, any communication must be directed through the following means:

• Priority Electronic Support: Inquiries must be sent to the email address: thefootballhouse@gmail.com. It is a mandatory requirement to include the order number in the subject line of the message to ensure the traceability of the process.

• Direct Telematic Assistance: Technical support lines via instant messaging are available for quick inquiries at the following number: +34 627 49 54 87.

• Response Protocol and Availability: The Customer Service Department (SAC) operates on a schedule from Monday to Friday, from 09:00 AM to 05:00 PM (local time). It is expressly stipulated that the support channels do not constitute a 24/7 on-call service. The technical and administrative response time ranges between 2 and 3 business days, depending on the complexity of the inquiry and the response from international logistics operators. The use of these channels implies the acceptance of the company's response times and data security protocols.